Our Return Policy

We want you to feel completely comfortable with your purchase from SOUTHWOODGENERAL. Sometimes things don’t work out quite right, and that’s totally okay. We’ve kept our return process simple and straightforward, so you can shop with confidence.

You have 30 days from the date your order arrives to decide if it’s the right fit for you. If you change your mind for any reason, just let us know. We’ll give you a full refund, no questions asked. We handle the return shipping costs, so you won’t spend a cent to send your item back to us.

Here’s how it works:

• Send us an email at [email protected] within 30 days of receiving your order.
• Tell us which item you’d like to return and why. Your feedback helps us improve, so we genuinely appreciate hearing from you.
• We’ll reply quickly with a prepaid return shipping label and easy instructions.
• Pack your item securely, attach the label, and drop it off at your nearest shipping location.
• Once we receive your return and check that everything is in good shape, we’ll process your full refund to your original payment method. You’ll typically see the money back in your account within 5 to 10 business days.

We just ask that returned items are in their original condition, unworn and unwashed, with tags still attached. This helps us keep our inventory fresh for everyone.

If you have any questions along the way, our team is here to help. Just reach out to us at [email protected], and we’ll get back to you as soon as we can. We believe shopping should feel easy and worry-free, and we’re committed to making sure your experience with us is a positive one from start to finish.

Thank you for choosing SOUTHWOODGENERAL. We appreciate your trust in us, and we’re always happy to help however we can.