We Are Here to Help

Sometimes you just need to ask a question, share a thought, or get a little extra help with your order. That is exactly what we are here for. At SOUTHWOODGENERAL, we believe good communication is the heart of a great shopping experience. Whether you are curious about a product, wondering about shipping times, or need assistance with a return, our team is ready to listen.

You can reach us anytime at [email protected]. We check this inbox throughout the day, and we make it a point to reply to every message within 24 to 48 hours. So if you write to us on a Tuesday morning, you will likely hear back from us by Wednesday or Thursday at the latest. We know waiting is never fun, so we try to be as quick as we can while still giving your question the attention it deserves.

Prefer the old-fashioned way? No problem. You can also send us mail at our office:

2280 NW 82nd Ave, Suite 301
Miami, FL 33122

Our team works regular business hours, Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. If you email us over the weekend, do not worry — we will pick it up first thing on Monday morning and get back to you promptly.

We genuinely enjoy hearing from our customers. Your questions help us improve, and your feedback helps us grow. So please, do not hesitate to reach out. Whether it is a big question or a small one, we are all ears and ready to help however we can.